Privacy Policy | 5gjili Official - Secure Gaming in the Philippines

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Identity details, verification documents, payment info, and technical device data.
Why we collect it: To manage your account, process transactions, prevent fraud, and meet legal requirements.
Who sees it: Our internal secure teams and trusted partner service providers (payment and security).
How long we keep it: For the life of your account plus the duration required by Philippine law.
Your control: You can request access, correction, or deletion of your data via our support channels.

Introduction and Scope

This Privacy Policy explains how 5gjili handles the personal information of users within the Philippines. It applies to all services provided via our website and mobile application. This policy does not cover third-party websites or services that you may visit via external links from our platform; we encourage you to review the privacy policies of any third-party site you interact with.

Personal Information We Collect

Account & Identity

Username, password, email, and phone number used for account creation and secure authentication.

Verification Data

Government-issued IDs and documents required to verify your age and identity (KYC).

Payment Information

Wallet addresses, payment methods, and transaction history to facilitate deposits and withdrawals.

Gaming Activity

Game history, betting patterns, and win/loss records to ensure fair play and manage bonuses.

Technical Data

IP address, browser type, device identifiers, and operating system to optimize site performance.

Communications

Records of your inquiries and interactions with our support team for quality assurance.

How We Collect Data

We gather information through three primary channels:

Directly from you: Information provided during registration, KYC verification, and support requests.
Automatically: Data collected via cookies and server logs when you access our platform.
Partner Providers: Data from trusted payment processors and security services used to validate transactions.

Why We Use Data

Your data is processed for the following specific purposes:

Managing your account and providing customer support.
Processing financial transactions, including deposits and withdrawals.
Verifying your age and identity to prevent underage gambling.
Detecting and preventing fraud, money laundering, and multi-accounting.
Customizing your gaming experience and displaying relevant content.
Compliance with legal obligations for gambling operators in the Philippines.
Sending promotional updates (only where you have provided explicit consent).

When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

Service Providers: With partners who handle payment processing, identity verification, and technical infrastructure.
Legal Requirements: When required by law to comply with a judicial proceeding, government request, or regulatory authority.
Platform Security: To protect our users and the integrity of our gaming environment.

How We Protect Data

We employ industry-standard security measures to safeguard your information:

Encryption: Use of secure encryption protocols for data in transit.
Access Control: Strict internal policies limiting data access to authorized personnel only.
Isolation: Separation of sensitive payment data from general account information.
Monitoring: Continuous monitoring of system logs to detect and prevent unauthorized access.

Cookies and Tracking

We use cookies to enhance your user experience and analyze platform traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location, you have the following rights regarding your data:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion: Request the removal of your personal information.
Objection: Object to specific processing activities or withdraw consent for marketing.
Portability: Request your data in a structured, machine-readable format.

You may exercise these rights by contacting our support team via the channels available on this site. Please note that even after an account is closed, we must retain certain data to comply with anti-money laundering and gambling regulations.

How Long We Retain Data

Personal data is retained for as long as your account remains active. Once an account is terminated, data is kept only for the duration required by applicable law in the Philippines to fulfill legal, accounting, or regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years or older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data. Parents or guardians who suspect a minor is using our platform should report this immediately via our support channels.

Cross-Border Transfers

To provide a seamless experience, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published on this page. We recommend checking the "Last Updated" date at the top of this page to ensure you have the most current version.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact our dedicated support team through the options provided on our Support Page.